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Use of this Web Site

While National Leasing has tried to ensure the accuracy, currency and reliability of this Web Site, National Leasing does not accept any responsibility or liability arising from the use of this Web Site including from any error, omission or from the use of any information contained in this Web Site as explained in EXCLUSION OF WARRANTIES and LIMITATION OF LIABILITY below.

Due to the nature of the Internet, it is not possible for National Leasing to limit access of this Web Site to those jurisdictions in which it does business. Services, products, or advertisements in this Web Site may therefore not be eligible for solicitation in your jurisdiction. You should not consider anything at this site as an advertisement, offer to sell or as a solicitation of an offer to buy any product or service from National Leasing. This Web Site is for use only by persons residing in jurisdictions where National Leasing's services, advertisements or information may legally be offered.

You may not 'deep link' to any page of this Web Site, unless specifically authorized by National Leasing to do so.

Copyright, Trademarks and Trade Names

Except where indicated, all content included on this Web Site, including text, graphics, button icons, images, date compilations and software is the property of National Leasing and is protected by Canadian and international copyright laws.

Certain names, graphics, logos, icons, designs, words, titles or phrases at this Web Site may constitute trade names, trademarks or service marks of National Leasing or other entities. Trademarks may be registered in certain countries as applicable. A display of trademarks on pages of this Web Site does not imply that a licence of any kind has been granted. Any unauthorized downloading, retransmission or other copying or modification of trademarks and/or the contents herein may be a violation of the applicable trademark laws in your jurisdiction and could subject the copier to legal action.

Unless otherwise specified, no one has permission to copy, redistribute, reproduce or publish in any form, any information found at this Web Site.

Exclusion OF Warranties

NATIONAL LEASING MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ADEQUACY, ACCURACY, SECURITY, RELIABILITY, TIMELINESS OR COMPLETENESS OF THIS WEB SITE OR THE INFORMATION CONTAINED IN THIS WEB SITE AND NATIONAL LEASING EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE WEB SITE OR THIS INFORMATION CONTAINED IN THE WEB SITE. THIS INFORMATION AND THE PRODUCTS AND SERVICES PROVIDED IN THIS WEB SITE ARE PROVIDED "AS IS" "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER STATUTORY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, FREEDOM FROM COMPUTER VIRUS, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Limitation of Liability

NATIONAL LEASING INCLUDING, WITHOUT LIMITATION, IT'S OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER AND HOWSOEVER CAUSED, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY OR ANY PECUNIARY LOSS (EVEN IF National Leasing IS ADVISED OF THE POSSIBILITY) ARISING IN ANY WAY FROM THE USE OF OR RELIANCE ON THIS WEB SITE OR INFORMATION CONTAINED IN THIS WEB SITE OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF NATIONAL LEASING IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. NATIONAL LEASING SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY BE CAUSED TO ANY EQUIPMENT AND OTHER SOFTWARE DUE TO ANY VIRUSES, DEFECTS OR MALFUNCTIONS IN CONNECTION WITH ACCESS OR USE OF THIS WEB SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Choice Of Law

The laws of the Province of Manitoba and the laws of Canada applicable therein shall govern as to the interpretation, validly and effect of this agreement notwithstanding any conflict of laws provisions of your domicile, residence or physical location. You consent and submit to the exclusive jurisdiction of the courts of the Province of Manitoba in any action or proceeding instituted under or related to this agreement.

privacy@nationalleasing.com

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National Leasing, a subsidiary of Canadian Western Bank (“CWB”), is required to adhere to certain standards in dealing with the public. These standards include the area of complaint handling, which is dealt with specifically below.

National Leasing is committed to a high standard of customer service. National Leasing is proud of its reputation and we encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business, so that we can rectify any concerns and continue to improve our services to serve you better.

To quickly address any issues you may have, we have designed a simple customer complaint process. The process begins with contacting our Customer Service Representatives. Most concerns can be quickly and successfully resolved by our staff who have both the training and authority to provide solutions.

 

Our Procedure For Resolving Your Concerns

Step 1: Talk to our Customer Service Representatives

National Leasing encourages customers to raise questions or concerns with our Customer Service Representatives as soon as they arise. Our Customer Service Representatives have the expertize, experience and decision-making authority to resolve most problems. You can contact our Customer Service Department as follows:

Customer Service Department
National Leasing Group Inc.
1525 Buffalo Place
Winnipeg, MB R3T 1L9

Toll free Telephone: 1-888-599-1966
Toll free Facsimile: 1-800-882-0560
E-Mail: customerservice@nationalleasing.com

 

Step 2: Contact Our President and Chief Executive Officer

If your Customer Service Representatives are unable to resolve your concerns, you may contact our President and Chief Executive Officer as follows:

President
National Leasing Group Inc.
1525 Buffalo Place
Winnipeg, MB R3T 1L9

Toll free Telephone: 1- 800-665-1326 ext. 9010
Toll free Facsimile: 1-866-689-8253
E-Mail: nick.logan@nationalleasing.com

 

Step 3: Contact the Canadian Western Bank (CWB) Ombudsman

If your concerns remain unresolved after Steps 1 and 2, you may contact the CWB Ombudsman who is dedicated to provide an impartial and objective review of unresolved concerns. You may contact the CWB Ombudsman as follows:

CWB Ombudsman
Canadian Western Bank
3000, 10303 Jasper Avenue
Edmonton, Alberta T5J 3X6
Toll-free Telephone: 1-888-423-8854
E-Mail: graham.gilbert@cwbank.com

Within 5 business days of receiving your inquiry, the CWB Ombudsman will write or call to advise you if and where your concern has been redirected, whether it has been resolved, or in more complex cases, what further steps are being taken and when you can expect a resolution.

 

Step 4: Contact the Ombudsman for Banking Services and Investments (OBSI)

If your concern still remains unresolved after contact with the CWB Ombudsman, or if your concern is not resolved within 90 days after it's received by National Leasing, you may then contact the Ombudsman for Banking Services and Investments (OBSI), an organization independent of the financial services industry. You may contact the OBSI as follows:

Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4
Toll-free Telephone: 1-888-451-4519
Toll-free Fax: 1-888-422-2865
E-Mail: ombudsman@obsi.ca
Website: www.obsi.ca

 

Financial Consumer Agency of Canada (FCAC)

The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions to make sure they comply with federal consumer protection laws. The FCAC also helps educate consumers, and monitors industry codes of conduct and public commitments designed to protect the interests of consumers.

If you have a concern regarding a potential violation of a public commitment, or an industry code of conduct, you can contact the FCAC as follows:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9
Toll-free Telephone: 1-866-461-3222 (en français 1-866-461-2232)
Toll-free Fax: 1-866-814-2224
Website: www.fcac-acfc.gc.ca

The FCAC will determine whether there is a problem with compliance by National Leasing and if so, what corrective measures are necessary. The FCAC does not become involved in matters of redress - all requests for redress must follow the problem resolution process set out in this brochure.

Use of this Web Site

While National Leasing has tried to ensure the accuracy, currency and reliability of this Web Site, National Leasing does not accept any responsibility or liability arising from the use of this Web Site including from any error, omission or from the use of any information contained in this Web Site as explained in EXCLUSION OF WARRANTIES and LIMITATION OF LIABILITY below.

Due to the nature of the Internet, it is not possible for National Leasing to limit access of this Web Site to those jurisdictions in which it does business. Services, products, or advertisements in this Web Site may therefore not be eligible for solicitation in your jurisdiction. You should not consider anything at this site as an advertisement, offer to sell or as a solicitation of an offer to buy any product or service from National Leasing. This Web Site is for use only by persons residing in jurisdictions where National Leasing's services, advertisements or information may legally be offered.

You may not 'deep link' to any page of this Web Site, unless specifically authorized by National Leasing to do so.

Copyright, Trademarks and Trade Names

Except where indicated, all content included on this Web Site, including text, graphics, button icons, images, date compilations and software is the property of National Leasing and is protected by Canadian and international copyright laws.

Certain names, graphics, logos, icons, designs, words, titles or phrases at this Web Site may constitute trade names, trademarks or service marks of National Leasing or other entities. Trademarks may be registered in certain countries as applicable. A display of trademarks on pages of this Web Site does not imply that a licence of any kind has been granted. Any unauthorized downloading, retransmission or other copying or modification of trademarks and/or the contents herein may be a violation of the applicable trademark laws in your jurisdiction and could subject the copier to legal action.

Unless otherwise specified, no one has permission to copy, redistribute, reproduce or publish in any form, any information found at this Web Site.

Exclusion OF Warranties

NATIONAL LEASING MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ADEQUACY, ACCURACY, SECURITY, RELIABILITY, TIMELINESS OR COMPLETENESS OF THIS WEB SITE OR THE INFORMATION CONTAINED IN THIS WEB SITE AND NATIONAL LEASING EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE WEB SITE OR THIS INFORMATION CONTAINED IN THE WEB SITE. THIS INFORMATION AND THE PRODUCTS AND SERVICES PROVIDED IN THIS WEB SITE ARE PROVIDED "AS IS" "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER STATUTORY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, FREEDOM FROM COMPUTER VIRUS, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Limitation of Liability

NATIONAL LEASING INCLUDING, WITHOUT LIMITATION, IT'S OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER AND HOWSOEVER CAUSED, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY OR ANY PECUNIARY LOSS (EVEN IF National Leasing IS ADVISED OF THE POSSIBILITY) ARISING IN ANY WAY FROM THE USE OF OR RELIANCE ON THIS WEB SITE OR INFORMATION CONTAINED IN THIS WEB SITE OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF NATIONAL LEASING IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. NATIONAL LEASING SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY BE CAUSED TO ANY EQUIPMENT AND OTHER SOFTWARE DUE TO ANY VIRUSES, DEFECTS OR MALFUNCTIONS IN CONNECTION WITH ACCESS OR USE OF THIS WEB SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Choice Of Law

The laws of the Province of Manitoba and the laws of Canada applicable therein shall govern as to the interpretation, validly and effect of this agreement notwithstanding any conflict of laws provisions of your domicile, residence or physical location. You consent and submit to the exclusive jurisdiction of the courts of the Province of Manitoba in any action or proceeding instituted under or related to this agreement.